Privacy Policy At Kinetiq Health

Last updated: 20TH JULY 2026

At Kinetiq Health, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, contact us, make an enquiry, or book an appointment with us.

Who we are

Kinetiq Health is a health, movement and performance clinic based in Chichester.

Business name: Kinetiq Health
Address: BARN C, MANOR FARM, DONNINGTON, CHICHESTER, PO20 7PL
Email: RECEPTION@KINETIQ-HEALTH.CO.UK

For the purposes of UK data protection law, Kinetiq Health is the “data controller” for the personal information we collect and use.

What information we collect

We may collect personal information when you:

Contact us through our website
Book an appointment
Email or call the clinic
Subscribe to updates or marketing
Complete forms before or during treatment
Use our website

This information may include:

Your name
Email address
Phone number
Appointment details
Information you choose to share about your health, injury, pain or treatment needs
Website usage information, such as pages visited and enquiry activity
Any other information you choose to send to us

Because we provide health-related services, some information you share with us may be classed as special category health data under UK data protection law.

How we use your information

We use your information to:

Respond to enquiries
Arrange and manage appointments
Provide clinical services and treatment
Keep appropriate client and treatment records
Communicate with you about your care
Send updates or marketing, where you have agreed to receive them
Meet our legal, professional and insurance obligations

Our lawful basis for using your information

We only use your personal information when we have a lawful reason to do so. This may include:

Consent — for example, when you choose to submit a form or opt in to marketing
Contract — to provide appointments, treatments or services you have requested
Legal obligation — where we need to keep records or comply with legal requirements
Legitimate interests — to run and improve our clinic and respond to enquiries
Health and care purposes — where health information is needed to provide safe and appropriate care

Sharing your information

We do not sell your personal information.

We may share your information only where necessary, such as with:

Clinic practitioners involved in your care
Booking or clinic management systems
Payment providers
Professional advisers, insurers or regulators
Other healthcare professionals, but only where appropriate and with your knowledge or consent unless legally required

How long we keep your information

We only keep your personal information for as long as necessary.

Clinical and treatment records may need to be kept for legal, professional, insurance or regulatory reasons. General enquiries and website form submissions will only be kept for as long as needed to respond to your request and manage our services.

Cookies and website tracking

Our website may use cookies and similar technologies to help it work properly.

Some cookies are essential for the website to function. The ICO explains that visitors should be told when cookies are being used and what they do.

You can manage or disable cookies through your browser settings. Where required, our website will ask for your consent before placing non-essential cookies.

Marketing

We will only send you marketing emails or updates if you have agreed to receive them, or where we are otherwise allowed to do so by law.

You can unsubscribe from marketing at any time by contacting us or using the unsubscribe link in our emails.

How we protect your information

We take appropriate steps to protect your personal information from loss, misuse, unauthorised access or disclosure.

This includes using secure external clinical systems, limiting access to personal information, and only sharing data where necessary.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this website.